Magento is going to win the eCommerce software war, hands down. I've never seen another ecommerce platform so well architected and well designed as Magento.

Jack Aboutboul



Customer Relationship Management–ARCS 24x7 Commitment & QRT Approach

Over 10 years of experience in the web service industry has taught us that Customer Satisfaction is the mainstay for getting repeat business and also to be the preferred outsourcing partner, web agencies must specialize in providing Quick Response Time to customer’s feedback while projects are on.

We have our dedicated CRM desk – providing 24x7 communication platform

At ARCS Solution, we strive to make CRM our best plus point.

We understand that projects are not mere business propositions but they involve dreams and aspirations to an individual – therefore we make sure our customer’s are always in touch with our developers and the suggestions or feedbacks or observations are always attended with top most priority.

As we are dealing with international market, and most of our regular clients are from UK, we emphasize that our CRM desk is always on – meaning we maintain 24x7 communication with our clients.

ARCS Advantage—The QRT Approach

We at ARCS boast on providing competitive advantage to our clients as well as ourselves in order to climb growth. The QRT {Quick Response Time} approach is an asset that we cultivate amongst our people who are managing the CRM desk – over the years we have gained deep understanding about QRT & it’s importance in client communiqué

eCom projects are essentially high end application development environment over the web – while our developers customize frame works it is equally important for ourselves as well our client’s to constantly monitor uploaded content and share views or encourage our developers.

QRT enables smooth communication between development process and realization of needs and wants on the customer’s part – at the end of the day, clients stay happy with frequent two way communication and our developers are able to deliver in accordance to the customer’s exact expectations.

QRT–Channels of Communication

E-mail Communication

The easiest mode of communication with scope for elaborate discussion.
Most of our projects related communication is done via email.

CRM Desk
support@arcssolution.com

Sales
ecom.mktg@arcssolution.com

QRT Guarantee – 60 mins.

Tele Conference

The oldest and the most desirable method is talking directly over telephone this ensures clear communication and helps maintain transparency between developers and clients

Ph. 91-33-2429-5555

M. 91-0-98310-06172

M. 91-0-98310-81661

M. 91-0-99038-83889